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Steigenberger Hotel Belvédère in Davos - Passion & Professionalism

During the Summit Davos, the Steigenberger Hotel Belvédère is key venue for global players and hosts 320 events and 60 client offices within 4 days.

The Annual Meeting Davos takes place since 1971 and attracts more than 2,500 participants every year. Mostly visited by high-ranking politicians, economical leaders and global celebrities, it makes Davos a unique place in the world for 4 days in January.

Davos, as a pioneer destination for winter sports has only limited availabilities for this event, as the existing infrastructure can´t host the high demand at the same time. Due to that reason, numerous extra buildings, like tents and pavilions are constructed temporarily only for this event. Altogether, this event bears a benefit for the destination Davos Klosters of CHF 56 million.

The Steigenberger Grandhotel Belvédère Davos, built in 1875, is the one and only 5-star-property in the city center of Davos and is close to the main venue of Annual Meeting Davos, the local congress center. As this event enables such a high density of economic interests, the Belvédère established more or less at random as a hotspot for meetings, breakfast, lunches, dinners and receptions beside the congress center. Over the years, the existing facilities were no longer sufficient in order to satisfy the high demand of these side events of the Annual Meeting Davos.

As a result, extra facilities like tents and pavilions are leased, making it possible to host even more events and offices at the same time. Overall, now the Belvédère hosts 320 events and more than 60 office during the four days of the Annual Meeting Davos.

These extraordinary numbers for an actually medium-sized hotel with 126 guest rooms, five meeting rooms and three restaurants requires a long preparation time, sophisticated logistics, explicit personnel planning and the power and perfection of professional suppliers. Usually the preparations for the next edition are starting quite close after the ending of the Annual Meeting Davos with a small team. Just a few people are involved in the process of sales acquisition, contracting and arrangement details. At the same time all suppliers, authorities and even the Police are part of this big planning procedure. Shortly after new year`s eve the hotel turns into a construction site: The Belvédère adds over 1,500 m² of floor space to its usual size. Tailor-made tents and pavilions are built within a few weeks, the existing facilities of the hotel turn into offices and meeting space - even the wardrobe changes into a bilateral meeting room and the swimming pool will be converted into the biggest event space - surely after letting out the water first. It is not exaggerated to say that every square meter in the hotel is used during these days.

When the starting signal for the Davos Annual Meeting is given, over 300 employees of the hotel (usual 100) and another 300 people of suppliers are doing their best work, which is determined by a small event team, consisting of three people and executive head. One hundred police officers and military personnel even with x-ray security lanes and snipers on the roof secure the hotel. Every day there are at minimum 3,000 visitors inside the hotel and its premises. The Belvédère welcomes an impressive number of appreciable personalities during those few days. Bill Clinton, Angela Merkel, Queen Maxima, Hubert Burda, Bill and Melinda Gates, Leonardo DiCaprio and Prince Albert of Monaco are only a few of the notable guests in the last years.

Every two hours all event spaces used by different companies for their purposes like meetings or receptions are adapted to the next customer requirements. As every minute counts in order to be prepared for the next event, the atmosphere is similar to a pit-lane on the racetrack. Hotel staff and suppliers are standing in front of a room, waiting just for the opening of the door – and then – everybody knows what exactly is to do. The internal record of the staff is 7 minutes – for creating one room into another with full equipment.

Another incredible part of the team is the kitchen & service crew: 70 chefs creating 28,000 canapés, several dishes from 600 kg beef filet and 650 kg smoked salmon, 2,200 oysters and over 10,000 tartlets. The service crew polishes 12,000 glasses daily in order to serve 4,500 bottles of wine and 1,056 bottles of champagne.

All these number let assume: Here is a lot of work to do and so it is no wonder that in 4 days all employees together serve 15,000 working hours. Averagely the daily sleeping time of everybody is 3 – 5 hours only.

When the Annual Meeting Davos comes to a close, the hotel turns into a construction site again- just a few days later the hotel welcomes its regular guests and the winter season continuous like nothing has happened the days before.

Please find our online presentation here:
http://www.steigenberger-presentations.com/hospitality_award_2016_dh/04_bestwoweffect