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Louis Hotels - Social Media Concierge

We have noticed that even though most of our guests book their holidays through Tour Operators they have contacted us directly for their personal requirements, anniversaries, birthdays etc, and we saw this as an opportunity to capitalize on social media through Social Media Concierge

This demand arise through the guests so we wanted to personalize our guest experience as much as possible and communicate with them in every step of the holiday cycle; holiday research, inspiration, pre-booking, booking,  post booking, pre arrival, arrival, during stay, post stay, remarketing. We have noticed that even though most of our guests book their holidays through Tour Operators they have contacted us directly for their personal requirements i.e. anniversaries, birthdays etc and we saw this as an opportunity to capitalize on social media.

We wanted to extend our offline concierge service to online social media and create a direct channel of communication with our guests within 24hr service through Facebook Messenger.