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Gran Meliá Palacio de Isora - Red Level for the Families

This service is all about enjoying yourself with your partner knowing that the children are being cared for by a specialized team and making a family holidays compatible with luxury.

Gran Meliá Palacio de Isora features the Red Level for Families experience, a synonym of professional and personalized attention that is ideal for the families that expect a highest level of service quality.

Red Level for Families is part of the program included in the Red Level service and represents Gran Meliá Hotels & Resorts most exclusive commitment to the families. It is designed for those who want to enjoy a family holiday without giving up the luxury and exclusivity when they are traveling with their kids and therefore it offers a major benefit for both children and adults within a room equipped with exclusive details and amenities that guarantee an unforgettable holiday experience. This service pays especially attention to the children and that’s why it mirrors the courtesies and facilities that the adults receive in Red Level at Gran Meliá Palacio de Isora, the Boutique Hotel within the Resort.

Out of the 53 rooms of the hotel, there are several accommodation options exclusives for families that falls within this program: the Red Level for Families Master Suites Ocean View and Resort View, with one bedroom; the two bedrooms Master Suite, and the Family Villas. All of them have special details for the children such as welcome amenities, rucksacks with gifts and also bathrobes and slippers for kids; minibar with suitable products for families, special bathroom products for the youngers, microwave in case the guests needed to heat baby food, special daily turn-down service with milk and biscuits, a movies menu for children and video console on request, and also, amenities for babies: bottle warmer, baby seat, potty, cots, etc. The Family Villas are a loft style construction with contemporary design and character and provides access to a garden with a private heated pool, a particular palapa in the garden, breakfast served in the villa, and a personalised butler service.

The families that are benefiting from this program can notice the differences right from the start: they have a separated check-in area (where they can also check-out) and are received with a welcome drink. With Red Level for Families, the guests can enjoy of exclusive zones for their commodity, since they are traveling with kids, such as an exclusive area in the Pangea restaurant for breakfast or an area of hammocks in the family pool. For the kids, this service offers access to Sea of Clouds, a modern and stylish space that breathes care, fun, joy, affection and entertainment, comprising different areas according to amuse the children according to their ages: The Nest is a space for sleep and for rest, dedicated to babies from 4 to 12 months and has all the resources needed for changing and feeding them following their normal daily routine; Los Alisios is a play zone for toddlers from 1 to 3 years old that stimulates them as they move around and play their games; La Nube, an indoor space, is designed around a workshop concept which allows children from 4 to 12 years old to bring out their inner chef, artisan or artist; and finally, for the older ones, there is La Villa, a large multipurpose play area that has a cinema, theatre, board games and building blocks, among other things.

Other pluses that will make the stay unforgettable for the whole household is the Spa by Clarins within the Resort, wyhere the whole family can enjoy together a water ritual at the Spa For Kids; and the Red Level Family Lounge, a place with free internet located near the family rooms that has direct access to the exclusive Family Pool and to the Kids Club, another space that offers to all the children a program of activities complementary to the ones in Sea of Clouds. In the Red Level Family Lounge the adults can take comfort in the relaxation area for reading (magazines, newspapers, books…), and the coffee break area; and they have available an open bar during one hour for their convenience. The kids have no less, they enjoy of the same attentions as their parents, they have at their disposal a play area within the lounge and a space with exclusive area with videogames (Playstation, Wii...), and they also have an open bar with candies, ice creams, food and beverage and the concierge will program a series of entertainment activities for them.

The Red Level Family Concierge services are located in the lounge and help the guests with tasks such as planning their leisure time during their stay, making any bookings required and giving them the information they need. Thanks to the concierge, both parents and kids can have separate activities and enjoy fully of the benefits of the experience that Red Level for Families at Gran Meliá Palacio de Isora provides them.

Red Level for Families is a product that makes the difference between a simple good holiday and a perfect holiday since service the guests will be served by the best professionals who will make their stay an experience of comfort and luxury that will last in their memory and want to repeat.