Applied to:
This trophy celebrates the exceptional achievements of an employee within the hospitality industry who has demonstrated outstanding dedication, excellence, and commitment in their profession. This employee has made a significant impact on the industry through their exemplary career and the recognition they have received from clients for their exceptional quality of service. They have consistently demonstrated a passion for their work, going above and beyond the call of duty to ensure the satisfaction of their guests. Their contributions to the hospitality industry have set them apart as an inspiration to others in their field, and they have earned the respect and admiration of their colleagues and peers.
The project:
Mariam Gasparyan, a dedicated hospitality professional at Holiday Inn Yerevan Public Square, exemplifies commitment, leadership, and a passion for excellence. With a strong academic background, including a Bachelor’s Degree from Brusov State University and a Degree in Economics and Business Management from the University of Granada, Mariam combines theoretical expertise with practical industry experience.
Her journey at Holiday Inn Yerevan includes multiple promotions, first to Front Office Shift Leader and then to Supervisor. These roles highlight her exceptional performance, recognized by awards such as Best Employee of the Month and Guest Star 2023 for being the most reviewed employee of the year.
Mariam has significantly contributed to the hotel’s operational success. Key achievements include a 10% departmental turnover, 59% occupancy rate, and a RevPAR of AMD 23,084 ($59.19). She has enhanced guest experiences by introducing initiatives like prayer rugs for Muslim guests and fostering sustainability through a partnership with a recycling company.
Her proactive approach extends to quality control, where she collaborates on QSE evaluations and conducts one-on-one conversations to motivate and support her team. Through leadership programs like IHG’s "Leading Others" and "Train the Trainer," she has honed her skills, completing 40 hours of cross-training in housekeeping to improve interdepartmental collaboration.
Mariam actively promotes the company through university seminars, networking for talent recruitment, and sharing job opportunities within her network. She also engages in community-oriented initiatives like "Giving for Good" and "IHG Service Week," reinforcing the hotel’s commitment to social responsibility.
Mariam’s warm demeanor, determination, and long-term vision make her an invaluable asset to the hospitality industry. Her ability to navigate challenges with grace and achieve impactful results positions her as a role model and a strong contender for recognition within the sector.
The Hospitality Awards celebrate innovation and excellence and highlight the most creative initiatives in a sector that is constantly and rapidly changing hospitality.
