Applied to:
This award is designed to honor an exceptional manager of a luxury property who has made a significant impact on their profession. The winner will be selected based on their outstanding managerial skills, demonstrated through the successful business performance of their property, as well as their ability to maintain a high level of guest recognition and service quality. Additionally, the winner must have a proven track record in talent management and have received professional recognition by their peers. Finally, the winner should have a strong commitment to the associative life, demonstrating their involvement in various industry associations and organizations.
The project:
Dominique Grel, General Manager of Heritage Le Telfair Golf & Wellness Resort, has demonstrated exceptional leadership since his arrival in September 2022. Under his management, the resort achieved record-breaking financial performance in 2022-2023, solidifying its position as a leader in luxury hospitality. With an 82.2% occupancy rate and a customer satisfaction index of 94-95%, Heritage Le Telfair has earned recognition for its outstanding service, receiving multiple awards such as Traveller’s Choice and accolades from British Airways.
Dominique has also focused on fostering a thriving workplace, achieving a 100% recruitment rate while maintaining low staff turnover, ensuring team stability and motivation. His dedication to culinary excellence has elevated the resort’s reputation, featuring dynamic dining programs that attract discerning guests. Dominique has overseen the successful launch of new ventures, such as the La Réserve Golf Links clubhouse, further expanding the resort’s appeal to an international clientele.
Committed to sustainability, Dominique introduced initiatives like the Wellness Bliss program and Sustainable Gastronomy Week, aligning guest experiences with environmental stewardship. His strategic goals include solidifying the resort’s reputation as a premier destination for wellness, golf, and fine dining, while integrating operations within the broader Bel Ombre domain for a seamless guest experience.
Dominique’s management philosophy emphasizes empathy, communication, and team well-being, ensuring a motivated workforce. Through robust training programs and a focus on employee satisfaction, he fosters a culture of excellence. His vision extends to maintaining Heritage Le Telfair’s unique positioning in the 5-star luxury segment, enhancing its global reputation, and driving continued success through innovative leadership.
The Hospitality Awards celebrate innovation and excellence and highlight the most creative initiatives in a sector that is constantly and rapidly changing hospitality.
