Applied to:
This award recognizes a new concept, service, or initiative that has been implemented in a hospitality site and demonstrates the industry’s ability to innovate and renew itself in the area of well-being, detox, relaxation, fitness, mindfulness, and other related aspects. The initiative should provide a unique and different approach to promoting wellness, health, and mindfulness.
The project:
Heritage Le Telfair Golf & Wellness Resort’s Wellness Bliss program, launched in Mauritius, offers a holistic wellness experience rooted in the island’s natural beauty and cultural traditions. Developed by the Seven Colours Spa team under Rogers Hospitality, the program provides tailored services guided by a dedicated Wellness Ambassador, aiming to enhance guests' physical, mental, and emotional well-being.
The Wellness Bliss program includes five core dimensions: mindful nature connections, holistic health therapies, mind-body activities, spa rituals, and beauty care. Guests can customize activities such as yoga, tai chi, meditation, osteopathy, reiki, forest bathing, and personalized fitness sessions, supported by a team of experts including nutritionists and therapists. High-quality, individualized care ensures a unique and enriching experience for participants.
The program was meticulously developed over 18 months, focusing on research, external partnerships, and team training. Since its implementation, it has become a permanent fixture of the resort’s offerings, driving increased spa occupancy (reaching 75% of capacity) and notable guest satisfaction. Each guest receives personalized recommendations, fostering loyalty and repeat visits.
The initiative also emphasizes Corporate Social Responsibility (CSR). Through its "Seven Colours" brand, Heritage Le Telfair produces locally crafted wellness products and supports the empowerment of Mauritian women via the FAM-UNIE Foundation. This includes professional training, mental health support, and promoting local crafts for financial independence.
Economically, the program has demonstrated strong results, with an average package price of $1,070 per customer and rising demand. Heritage Le Telfair's Wellness Bliss positions the resort as a premier wellness destination, combining innovative programming, personalized care, and community impact for a transformative guest experience.
The Hospitality Awards celebrate innovation and excellence and highlight the most creative initiatives in a sector that is constantly and rapidly changing hospitality.
