Applied to:
This award is designed to honor an exceptional manager of a luxury property who has made a significant impact on their profession. The winner will be selected based on their outstanding managerial skills, demonstrated through the successful business performance of their property, as well as their ability to maintain a high level of guest recognition and service quality. Additionally, the winner must have a proven track record in talent management and have received professional recognition by their peers. Finally, the winner should have a strong commitment to the associative life, demonstrating their involvement in various industry associations and organizations.
The project:
Ramsey, a seasoned leader with over two decades of experience in premium hospitality, is celebrated for his exceptional management skills and commitment to excellence. Currently overseeing Anantara Mina Al Arab Ras Al Khaimah Resort, one of the most anticipated openings of 2024, Ramsey has achieved remarkable success since its launch.
Under his leadership, the resort exceeded its operational budget by 30% within its first six months and delivered above-target returns for its owners. It achieved exceptional performance metrics, with a Revenue Generation Index (RGI) surpassing 145 and a rate positioning of over 220 ARI. The resort also attained high guest satisfaction scores, earning a 9/10 rating on Booking.com and 94% in the Guest Review Index, firmly establishing itself as a market leader.
Ramsey’s approach integrates sustainability into daily operations through initiatives such as on-site water bottling, elimination of single-use plastics, recycling programs, and energy-efficient systems like thermodynamic panels and motion sensors. These measures have significantly reduced the resort’s environmental footprint, aligning with global sustainability goals.
His focus on team development is evident in the recruitment of over 250 skilled professionals and fostering a culture of service excellence. With 50% of leadership positions filled by women, Ramsey emphasizes diversity and inclusivity. Extensive training programs and a strong succession planning framework have supported career growth, leading to 20 promotions in the first year.
Marketing strategies under Ramsey’s guidance generated significant media coverage, including 613 digital articles and an AVE of $2.8 million, contributing to robust direct bookings and social media engagement. Additionally, his efforts in community engagement, such as coaching local tennis and paddle enthusiasts, reflect his commitment to social responsibility.
Ramsey’s visionary leadership continues to set benchmarks in luxury hospitality, blending exceptional service, sustainable practices, and innovative guest experiences.
The Hospitality Awards celebrate innovation and excellence and highlight the most creative initiatives in a sector that is constantly and rapidly changing hospitality.
