Applied to:
This award is designed to reward companies that demonstrate a strong commitment to employee retention, professional development, and workplace satisfaction. Companies with exceptional employee care policies understand the importance of employee satisfaction and the impact it can have on their overall productivity and efficiency. These policies may include measures such as employee empowerment, career development opportunities, performance improvement programs, and overall support for employee well-being.
The project:
In 2019, we embarked on a transformative journey to redefine our sales advisors as "Travel Experience Designers," aligning with our vision to become the premier lifestyle brand in tourism. This initiative places equal emphasis on digital innovation and enhancing employee satisfaction to elevate customer experiences.
Structured around four core pillars, our approach focuses on excellence in sales, travel culture, customer consideration, and tools:
This project underscores our commitment to symmetry of attention, recognizing that satisfied employees are pivotal to delivering exceptional customer experiences. With an investment exceeding 7 million euros in digital transformation and experiential retail spaces like apartment boutiques, we have achieved significant milestones globally:
Through these initiatives, we continue to innovate and exceed expectations, positioning Club Med as a leader in personalized and refined vacation experiences worldwide.
The Hospitality Awards celebrate innovation and excellence and highlight the most creative initiatives in a sector that is constantly and rapidly changing hospitality.
