Applied to:
This award is designed to honor an exceptional manager of an upscale or midscale property who has made a significant impact on their profession. The winner will be selected based on their outstanding managerial skills, demonstrated through the successful business performance of their property, as well as their ability to maintain a high level of guest recognition and service quality. Additionally, the winner must have a proven track record in talent management and have received professional recognition by their peers. Finally, the winner should have a strong commitment to the associative life, demonstrating their involvement in various industry associations and organizations.
The project:
Thierry Henrot, General Manager at Sheraton Lisboa Hotel & Spa since 2019, has spearheaded a transformative corporate ethos focused on empowering staff, embracing environmental responsibility, and engaging a wider audience. His leadership has driven significant growth, accolades, and an expanded social media presence, connecting with a diverse community.
Leadership and Achievements:
Henrot has fostered a culture of active engagement, valuing the voices of 156 professionals and leveraging HR and technology to encourage personal growth and career development. This approach earned the hotel the Best Place to Work certification in 2023. Committed to reducing environmental impact, Henrot guided the hotel to achieve the Biosphere Sustainable certification in 2022. He successfully expanded the hotel's clientele to include locals and families by revamping services and outsourcing leisure and entertainment.
Results:
Under his leadership, sales exceeded the budget by 6% in 2022, with a 377% growth rate compared to 2020. Customer satisfaction increased, reflected in a 6.4% rise in Marriott's "Intend to recommend" indicator since 2019 and a 3.5% surge in "Overall team service."
Innovative Strategies:
Henrot promoted transparent communication and participation through follow-up meetings, focus groups, and feedback. He implemented tools like Klipfolio, Niikiis, and Waybook to empower staff and streamline decision-making. Leading the hotel's golden anniversary celebration, he organized a sustainable 50-dish dinner and a mapping projection highlighting sustainability and human generosity. He partnered with local NGOs and initiated programs like "You Eat, We Give!" with The Portuguese Association for Victim Support, while mentoring young talents in the hospitality industry through MyJobGlasses.
Thierry Henrot’s innovative and authentic leadership has set Sheraton Lisboa apart, making it a model for Marriott International and the hospitality industry. His dedication to excellence and community engagement makes him a deserving candidate for the upscale Hotel Manager of the Year.
The Hospitality Awards celebrate innovation and excellence and highlight the most creative initiatives in a sector that is constantly and rapidly changing hospitality.
