Guidelines

This award recognizes the best opening or re-opening of an economy hotel/hostel. The evaluation criteria include investment, architectural design, key performance indicators, concept, and CSR policies implemented. The hotel/hostel must have been opened or renovated within the past two years and is currently operational.

You will be asked for the following information, get ready!

General information

• Name of your property.
• Description of your property.
• Year of (re-)opening.
• Driving forces and motivations.
• Objectives.

To be included in the PPT presentation (10 slides maximum)

‍
Conception:

• Target audience (customers demographics, individuals, organizations).
• Involvement of external partners (designers, interior designers, suppliers, etc.).
• Main innovative aspects (decoration, furniture, equipment, security, marketing, human resources, etc.)
• CSR Implementation.

‍

Execution Communication:

• Key messages, creation and distribution of assets.
• Timeline.
• Cost of opening or re-opening.
  ‍

Evaluation:

• Target Audience Outcomes: Measurable changes in awareness, comprehension, perceptions / attitudes / opinions, and target behaviors / actions / responses achieved.
• Business Outcomes: Concept’s measurable effect on revenues, cost control, occupancy rate, average price, and other traditional business metrics.
• Achievement of business targets: Are the set objectives met or on track?
  ‍

* Additionally, you will be asked to submit on the platform the picture of the project, name and function of the representative of the project, the logo of the project/initiative, and any additional relevant document you may wish to add.

This award recognizes an innovative F&B Experience implemented in a hospitality site that demonstrates the industry’s capacity to innovate and provide guests with a better quality of service. The winner of this award will demonstrate exceptional innovation in F&B Experience and be able to effectively communicate their vision and success in creating an exceptional experience for guests. This award will take into account the experience and the venue rather than the quality of the food.

You will be asked for the following information, get ready!

General information

• Name of your project
• 50-words description of the project
• Period and year of launch, duration.

To be included in the PPT presentation (10 slides maximum)‍

Conception:

• What needs does this new service/action meet?
• Who and/or what processes are behind this new service/action?
• Who oversees its implementation and deployment?
• Participation in the definition of innovation by external partners. Incubation period.
• Main innovative aspects of customer service, support, customer relations, marketing, human resources, communication, etc.
• Cost of implementing this new service.
• CSR Implementation.

Evaluation:

• What are the first economic results after the implementation of the service in terms of revenue, cost control, occupancy rate, average price, etc?
• What is the impact on customer satisfaction and retention?
• Are the set objectives being achieved/on track?
• Are improvements/upgrades already planned?
• Is the concept deployed and can it be duplicated?
  ‍

* Additionally, you will be asked to submit on the platform the picture of the project, name and function of the representative of the project, the logo of the project/initiative, and any additional relevant document you may wish to add.

This award recognizes a new concept, service, or initiative that has been implemented in a hospitality site and demonstrates the industry’s ability to innovate and renew itself in the area of well-being, detox, relaxation, fitness, mindfulness, and other related aspects. The initiative should provide a unique and different approach to promoting wellness, health, and mindfulness.

You will be asked for the following information, get ready!

General information

• Name of your project.
• 50-words description of the project.
• Period and year of launch, duration.
  ‍

To be included in the PPT presentation (10 slides maximum)
Conception:

• ‍‍What needs does this new service/action meet?
• Who and/or what processes are behind this new service/action?
• Who oversees its implementation and deployment?
• Participation in the definition of innovation by external partners. Incubation period.
• Main innovative aspects of customer service, support, customer relations, marketing, human resources, communication, etc.
• CSR Implementation.
• Cost of implementing this new service.
  ‍

Evaluation:

• What are the first economic results after the implementation of the service in terms of revenue, cost control, occupancy rate, average price, etc?
• What is the impact on customer satisfaction and retention?
• Are the set objectives being achieved/on track?
• Are improvements/upgrades already planned?
• Is the concept deployed and can it be duplicated?
  ‍

* Additionally, you will be asked to submit on the platform the picture of the project, name and function of the representative of the project, the logo of the project/initiative, and any additional relevant document you may wish to add.

This award recognizes innovative actions in the field of social responsibility, including diversity, inclusion, and governance that have positively impacted the community, local populations, employees, and/or tourists as well as business sites. The winning action or program will have demonstrated a deep commitment to social responsibility and governance through innovative initiatives, effective management practices, and measurable outcomes that have positively impacted stakeholders. This award recognizes programs or actions that have made significant contributions towards creating a more inclusive, equitable, and responsible establishment.

You will be asked for the following information, get ready!

General information

• Name given to the initiative/action.
• 50-words description of the initiative.
• Period and year of launch, duration.

‍
To be included in the PPT presentation (10 slides maximum)

• Key ideas/objectives pursued behind this initiative.
• Innovative aspects and major assets of the initiative.
• Any partnership outside of the company involved (if applicable).
• Extension and further development of the initiative.
• Initial objectives being achieved or on track.
• Relevant KPIs.
• Tools used to measure performance.
• Internal and external communication strategy.  

‍
* Additionally, you will be asked to submit on the platform the picture of the project, name and function of the representative of the project, the logo of the project/initiative, and any additional relevant document you may wish to add.

This award recognizes innovative actions in the field of sustainable development that have contributed to ecological sustainability for the community, local populations, employees, and/or tourist sites as well as natural resources in the hospitality industry. The winning action or program will have demonstrated a commitment to environmental sustainability through innovative initiatives, effective management practices, and measurable impact on reducing the establishment ecological footprint. This award recognizes programs or actions that have made significant contributions towards a more sustainable future.

You will be asked for the following information, get ready!

General information

• Name given to the initiative/action.
• 50-words description of the initiative.
• Period and year of launch, duration.

‍
To be included in the PPT presentation (10 slides maximum)

• Key ideas/objectives pursued behind this initiative.
• Innovative aspects and major assets of the initiative.
• Any partnership outside of the company involved (if applicable).
• Extension and further development of the initiative.
• Initial objectives being achieved or on track.
• Relevant KPIs.
• Tools used to measure performance.
• Internal and external communication strategy.

* Additionally, you will be asked to submit on the platform the picture of the project, name and function of the representative of the project, the logo of the project/initiative, and any additional relevant document you may wish to add.

This award recognizes the best opening or re-opening of a luxury hotel. The evaluation criteria include investment, architectural design, key performance indicators, concept, and CSR policies implemented. The hotel must have been opened or renovated within the past two years and is currently operational.

You will be asked for the following information, get ready!

General information

• Name of your property.
• Description of your property.
• Year of (re-)opening.
• Driving forces and motivations.
• Objectives.

To be included in the PPT presentation (10 slides maximum)

‍
Conception:

• Target audience (customers demographics, individuals, organizations).
• Involvement of external partners (designers, interior designers, suppliers, etc.).
• Main innovative aspects (decoration, furniture, equipment, security, marketing, human resources, etc.)
• CSR Implementation.

‍

Execution Communication:

• Key messages, creation and distribution of assets.
• Timeline.
• Cost of opening or re-opening.
  ‍

Evaluation:

• Target Audience Outcomes: Measurable changes in awareness, comprehension, perceptions / attitudes / opinions, and target behaviors / actions / responses achieved.
• Business Outcomes: Concept’s measurable effect on revenues, cost control, occupancy rate, average price, and other traditional business metrics.
• Achievement of business targets: Are the set objectives met or on track?
  ‍

* Additionally, you will be asked to submit on the platform the picture of the project, name and function of the representative of the project, the logo of the project/initiative, and any additional relevant document you may wish to add.

This award is designed to honor an exceptional manager of a luxury property who has made a significant impact on their profession. The winner will be selected based on their outstanding managerial skills, demonstrated through the successful business performance of their property, as well as their ability to maintain a high level of guest recognition and service quality. Additionally, the winner must have a proven track record in talent management and have received professional recognition by their peers. Finally, the winner should have a strong commitment to the associative life, demonstrating their involvement in various industry associations and organizations.

You will be asked for the following information, get ready!

General information

• Name, first name, position.
• Name and address of the company.
• Main career steps: Full CV attached without contact details.
• Recognition by the public/guests/other professionals: distinctions, clubs, association, etc.
• An abstract of 50 words maximum is required and must be written in English.
  ‍

To be included in the PPT presentation (10 slides maximum)

• Results obtained in recent years of which the candidate is particularly proud. Candidate’s objectives in terms of personal career and contribution to the development of the company/department.
• CSR Implementation
• Business performances
• Turnover of the company or department and his/her contribution to the total turnover. Occupancy Rate, Average Daily Rates, RevPAR or other key indicators. % of regular customers and % of satisfaction.
• Quality control programme set up and personal involvement.
  ‍

Staff management

• Tools and techniques used to ensure training, develop employee motivation and satisfaction. Candidate’s corporate vision of team management.
  ‍

Marketing & Communication

• Actions/campaign/events to promote the company/department.
• Participation in local life, and if so: how?
• Member of professional associations, and if so: which ones?
  ‍

* Additionally, you will be asked to submit on the platform the picture of the project, name and function of the representative of the project, the logo of the project/initiative, and any additional relevant document you may wish to add.

This award celebrates the creativity and the enthusiasm of an opening or reopening party of a hospitality site (including hotel). This includes both the party itself and the communication around it.

You will be asked for the following information, get ready!

General information

• Name of your project
• 50-words description of the project
  ‍

To be included in the PPT presentation (10 slides maximum)

Conception:
‍

• Objectives of the event.
• Who and/or what processes are behind this new service/action?
• Who oversees its implementation and deployment?
• Participation in the definition of innovation by external partners.
• Incubation period.
• Main innovative aspects in partnership, link to the DNA of your property
• CSR Implementation.
• Cost of the event.
  ‍

Evaluation:

• What are the first economic results after the event in terms of revenue, cost control, occupancy rate, average price, customers/partner acquisition?
• Are the set objectives being achieved/on track?
  ‍

* Additionally, you will be asked to submit on the platform the picture of the project, name and function of the representative of the project, the logo of the project/initiative, and any additional relevant document you may wish to add.

This award recognizes the best opening or re-opening of a resort. The evaluation criteria include investment, architectural design, key performance indicators, concept, and CSR policies implemented. The hotel must have been opened or renovated within the past two years and is currently operational.

You will be asked for the following information, get ready!

General information

• Name of your property.
• Description of your property.
• Year of (re-)opening.
• Driving forces and motivations.
• Objectives.

To be included in the PPT presentation (10 slides maximum)

‍
Conception:

• Target audience (customers demographics, individuals, organizations).
• Involvement of external partners (designers, interior designers, suppliers, etc.).
• Main innovative aspects (decoration, furniture, equipment, security, marketing, human resources, etc.)
• CSR Implementation.

‍

Execution Communication:

• Key messages, creation and distribution of assets.
• Timeline.
• Cost of opening or re-opening.
  ‍

Evaluation:

• Target Audience Outcomes: Measurable changes in awareness, comprehension, perceptions / attitudes / opinions, and target behaviors / actions / responses achieved.
• Business Outcomes: Concept’s measurable effect on revenues, cost control, occupancy rate, average price, and other traditional business metrics.
• Achievement of business targets: Are the set objectives met or on track?
  ‍

* Additionally, you will be asked to submit on the platform the picture of the project, name and function of the representative of the project, the logo of the project/initiative, and any additional relevant document you may wish to add.

This award is designed to honor an exceptional manager of a resort who has made a significant impact on their profession. The winner will be selected based on their outstanding managerial skills, demonstrated through the successful business performance of their property, as well as their ability to maintain a high level of guest recognition and service quality. Additionally, the winner must have a proven track record in talent management and have received professional recognition by their peers. Finally, the winner should have a strong commitment to the associative life, demonstrating their involvement in various industry associations and organizations.

You will be asked for the following information, get ready!

General information

• Name, first name, position.
• Name and address of the company.
• Main career steps: Full CV attached without contact details.
• Recognition by the public/guests/other professionals: distinctions, clubs, association, etc.
• An abstract of 50 words maximum is required and must be written in English.  
  ‍

To be included in the PPT presentation (10 slides maximum)

• ‍‍Results obtained in recent years of which the candidate is particularly proud. Candidate’s objectives in terms of personal career and contribution to the development of the company/department.
• CSR Implementation.
• Business performances
• Turnover of the company or department and his/her contribution to the total turnover. Occupancy Rate, Average Daily Rates, RevPAR or other key indicators. % of regular customers and % of satisfaction.
• Quality control programme set up and personal involvement.
  ‍

Staff management

• ‍‍Tools and techniques used to ensure training, develop employee motivation and satisfaction. Candidate’s corporate vision of team management.
  ‍

Marketing & Communication

• Actions/campaign/events to promote the company/department.
• Participation in local life, and if so: how?
• Member of professional associations, and if so: which ones?
  ‍

* Additionally, you will be asked to submit on the platform the picture of the project, name and function of the representative of the project, the logo of the project/initiative, and any additional relevant document you may wish to add.

This award recognizes the best opening or re-opening of an Upscale/Midscale hotel. The evaluation criteria include investment, architectural design, key performance indicators, concept, and CSR policies implemented. The hotel must have been opened or renovated within the past two years and is currently operational.
(This category specifically applies to franchisees or non-branded hotels and excludes hotels under management contract.)

Criteria for the evaluation of applications:

• Originality and innovative aspects.
• Effectiveness in terms of awareness and business impact.

Presentation:

• Name of your property.  
• Description of your property.  
• Year of (re-)opening.
• Driving forces and motivations.  Objectives.

Conception:‍

• Target audience (customers demographics, individuals, organizations).  
• Involvement of external partners (designers, interior designers, suppliers, etc.).
• Main innovative aspects (decoration, furniture, equipment, security, marketing, human  resources, etc.)

Execution:

• ‍Communication: Key messages, creation and distribution of assets.  
• Timeline.
• Cost of opening or re-opening.

Evaluation:

• Target Audience Outcomes: Measurable changes in awareness, comprehension, perceptions / attitudes / opinions, and target behaviors / actions / responses achieved.
• Business Outcomes: Concept’s measurable effect on revenues, cost control, occupancy  rate, average price, and other traditional business metrics.
• Achievement of business targets: Are the set objectives met or on track?

This award is designed to honor an exceptional manager of an upscale or midscale property who has made a significant impact on their profession. The winner will be selected based on their outstanding managerial skills, demonstrated through the successful business performance of their property, as well as their ability to maintain a high level of guest recognition and service quality. Additionally, the winner must have a proven track record in talent management and have received professional recognition by their peers. Finally, the winner should have a strong commitment to the associative life, demonstrating their involvement in various industry associations and organizations.

Criteria for the evaluation of applications:

• Sales and customer satisfaction performance.
• Human resources management and managerial capacities.
• Peer recognition.
• Engagement in the associative life.
• Social responsibility towards the local community.

Presentation:

• An abstract of 500 words maximum is required and must be written in English.  
• Results obtained in recent years of which the candidate is particularly proud.
• Candidate’s objectives in terms of personal career and contribution to the development of the  company/department.

Identification:

• Name, first name, position.
• Name and address of the company.
• Main career steps: Full CV attached without contact details.
• Recognition by the public/guests/other professionals: distinctions, clubs, association, etc.

Business performance:

• Turnover of the company or department and his/her contribution to the total turnover.  
• Occupancy Rate, Average Price, RevPARor other key indicators.
• % of regular customers and % of satisfaction.
• Quality control programme set up and personal involvement.

Staff management:

• Tools and techniques used to ensure training, develop employee motivation and satisfaction.
• Candidate’s corporate vision of team management.

Marketing & Communication:

• Actions/campaign/events to promote the company/department.  
• Participation in local life, and if so: how.

This trophy celebrates the exceptional achievements of an employee within the hospitality industry who has demonstrated outstanding dedication, excellence, and commitment in their profession. This employee has made a significant impact on the industry through their exemplary career and the recognition they have received from clients for their exceptional quality of service. They have consistently demonstrated a passion for their work, going above and beyond the call of duty to ensure the satisfaction of their guests. Their contributions to the hospitality industry have set them apart as an inspiration to others in their field, and they have earned the respect and admiration of their colleagues and peers.

You will be asked for the following information, get ready!

General information

• Name, first name, position.
• Name and address of the company.
• Main career steps: Full CV attached without contact details.
• Recognition by the public/guests/other professionals: distinctions, clubs, association, etc.
• An abstract of 50 words maximum is required and must be written in English.

‍
To be included in the PPT presentation (10 slides maximum)

• Results obtained in recent years of which the candidate is particularly proud. Candidate’s objectives in terms of personal career and contribution to the development of the company/department.
• CSR Implementation.
  ‍

Business performances

• Turnover of the company or department and his/her contribution to the total turnover. Occupancy Rate, Average Daily Rates, RevPAR or other key indicators. % of regular customers and % of satisfaction.
• Quality control programme set up and personal involvement.
  ‍

Staff management

• Tools and techniques used to ensure training, develop employee motivation and satisfaction. Candidate’s corporate vision of team management.
• Marketing & Communication.
• Actions/campaign/events to promote the company/department.
• Participation in local life, and if so: how?
• Member of professional associations, and if so: which ones?
  ‍

* Additionally, you will be asked to submit on the platform the picture of the project, name and function of the representative of the project, the logo of the project/initiative, and any additional relevant document you may wish to add.